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Technical FAQs


I keep getting the error that says "Invalid login/password" when I try to login to the online forms pages.

You may have made typing errors repeatedly when entering your Login ID. Close your browser and re-launch it, then try again. Make sure you are using the correct Login ID.

I keep getting the error that says "DB Failure or ID Exists already."
You may be trying to create a new profile where one already exists with that ID.

I forgot my password.
On the Applicant Login page, enter your Login ID and click on “Forget your password?” The password will be e-mailed to you.

I would like to change my password.
Enter your Login ID and current password to access your profile, then select Password modification from the left menu items.

An employee of our company previously had a login profile registered, but he/she has left the company or moved to another department. We would like to change the name of the contact for our company.
Please e-mail or phone the SOCAN Foundation about this matter.

I need to upload two files to my application form, but each upload opportunity allows only one document. How do I get around that?
Merge your multiple documents into one PDF, then upload it.

I was working on an application form and saved it, but now I can’t find it.
Return to the Online Forms page after logging in, and locate your saved form in the chart at the bottom of that page. Under "Grant category," click on the link to that form to open it, then complete and submit the form.

I clicked “Submit” to submit my application but I did not receive a confirmation e-mail.
You may have left the system idle for 45 minutes or more. Return to the Online Forms page and locate your saved form in the chart at the bottom of that page. Under "Grant category," click on the link to that form to open it, then complete and submit the form. If you still do not receive a confirmation e-mail, or cannot find your saved form, contact the Foundation.